Being a member of the scheme means Jolair is committed to providing a quality service to you the customer. This means you can expect Jolair to comply with both the letter and the spirit of the law.

Before becoming an approved member of the scheme Jolair has been independently checked by staff from the Trading Standards Service. One of the rules of the scheme is that all member firms must operate a prompt and effective customer complaints procedure. In most cases this will ensure that if you are unfortunate enough to have a problem with goods or services you have purchased your problem will be sorted out.

But in the unlikely event that you are dissatisfied you can lodge your complaint with the County Council's Advice Service. Jolair can provide you with a leaflet to do this on request or you can contact the Council's Advice Service directly by following the link at the bottom of this page. Staff from the Service will contact you within 5 working days of receipt to give you advice and help you to resolve the problem.

For further details and other firms you can trust are available on the council's interactive consumer website:

www.hants.gov.uk/buywithconfidence