About
Us Jolair is a Registered Business Name, Number 2252480. Jolair
is completely dedicated to your total satisfaction. We
sell Brand name cosmetics at cheap prices when compared to the
High Street prices in the United Kingdom.
Contact Us If you have any suggestions, requests for products or
comments please contact us at:-
Our Address
Tel/Fax: e-mail
Jolair,
Solent Business Centre
Millbrook Road West
Millbrook
Southampton
SO15 0HW
Hampshire,
United Kingdom
02380 776795
Telephone
lines are open Monday to Fridays 9 am to 5 pm United Kingdom
time. Local telephone rates are applicable in the Southampton
area. National rates apply to the rest of the United Kingdom
and International telephone calls are charged at the current
International rate.
Products
We Sell All our cosmetics and beauty products are obtained in
the United Kingdom. We do not supply testers. All
our products are guaranteed to be unused. Some of our
products may be sold with slightly damaged packaging. This
will be stated on the product information.
This does not affect your statutory rights.
We
believe most of our products are cheaper than you would have
to pay in a high street in the United Kingdom. Recommended
Retail Prices have been advised by our suppliers and should
be considered as approximate.
English
Law The
use of this website and sales on this website are governed
by English Law. By using this site you agree to submit any
dispute to the exclusive jurisdiction of the English Courts.
The use of this website and all Orders are subject to these
Terms and Conditions and no amendments will be accepted by
us.
Colour of
Makeup, Beauty Products and Other Goods Please note that
the colour of the makeup, beauty products and other goods
shown in the catalogue should be considered to be indicative
of the true colour. This is because the colours will not look
the same on different computers due to their model and monitor
display settings.
Making
A Purchase
Making a purchase could not be easier. Just browse our Catalogue,
and click on any items that you wish to buy and add them to
your shopping basket. When you have finished your selection,
click on "Check Out" and you will be asked for a few
details that we need to be able to satisfy the order i.e.
your name address etc. You will be directed to a secure
payment section of the site operated by Worldpay on our behalf. Here you enter your card details.
Site Security
All
credit card transactions are encrypted for your protection
in the software when the order is placed using 128 bit encryption.
Our secure server software (SSL) is from WorldPay, who use
state of the art security tools and techniques, including
Thawte and their own unique encryption systems to ensure that
every transaction is completely secure.
What happens is that a secure line is established between
your computer and WorldPay prior to your entering any sensitive
information. You will notice the locked yellow padlock (or
unbroken key) at the bottom of your browser, which means that
you are using a secure line.
This
means that all your personal information, including credit
card number, name and address cannot be read as the information
travels over the Internet.
Note
we do not see, or have access to your credit card numbers and
they are not downloaded to our computer. If you require any
further information please do not hesitate to contact us at
Payment
By Card WorldPay
accepts Delta, Switch, Solo,JCB,
Visa and Mastercard. Payment will be debited
to your account before dispatch of your purchase. Note security
checks are made on the card you use against information you
supplied to your credit card company. Therefore please enter
your details carefully. We reserve the right to refuse to serve
or fulfill any order at our discretion. Any customer who
attempts to abuse the ordering system or defraud the company
may be prosecuted.
Euros
Jolair trades in British Pounds (GBP). We display prices in
Euros for your convenience, however, the values should be
considered as approximate. This is because the exchange rate
used by WorldPay changes at 12 midnight each day. We will
not always change the rate of the Euro used in the catalogue
at exactly the same time as WorldPay. Therefore there may
be times when the price quoted in Euros on the site may be
slightly different to that actually charged if you decide
to pay in Euros. WorldPay
will automatically convert GBP to your local currency at the
rate calculated by them.
Jolair
does not make any additional charges for accepting payment
in Euros.
Payment by
Cheque (UK Customers Only) Simply print the "Review Basket" and Complete the
"Check Out" page and send them with a cheque made
payable to Jolair to Jolair PO Box 193 HYTHE, Hampshire,
SO45 2WB, United Kingdom.Please
note that if payment has been made by cheque (UK customers
only), this will be cleared before goods are dispatched.
Postage
and Packaging Postal charges are based on Royal Mail 1st Class Postage for
UK deliveries and Royal Mail Small Packet Air Mail charges for
deliveries world wide.
The actual amount we charge depends on the total weight of the
products and their destination.
You can check the amount that will be charged for postage by
pushing the Check Out button.
Also goods for the UK are posted by Recorded Delivery. Accordingly
someone will have to be present to sign for the goods when they
are delivered by the Royal Mail.
Jolair
Trades Worldwide Except USA or Canada. We can send goods to many Countries in the World. They are displayed
on the Country drop down list that appears when you purchase
a product. We do not trade with Customers who are based in the
USA or Canada. This is due to Insurance costs.
Delivery
Schedule
Once your order and payment is received, your goods will
be dispatched as soon as possible, normally within 3 working
days but please allow up to 14 days for delivery in the UK.
Please allow up to 28 days for deliveries outside the UK. All
goods are sent by First Class Post or Airmail.
Availability
of Stock We operate stock control and only sell goods that we have
on our premises. If we cannot complete a part of your order
we will contact you at the earliest opportunity to offer one
of the following options:-
an alternative
product,
or a proportional
refund for the item(s) not available, according to your
original payment method.
or cancellation
of your order with a full refund according to your original
payment method.
Cancellation You can cancel your order from the date of the Contract
and up to 7 working days, starting from the day after you
receive the goods. You must take "reasonable care" of any goods that have been supplied to you so that the goods
can be sold again as new.
If
you wish to cancel an order please:-
e-mail us at
stating which goods you wish to return,
goods
should be returned using recorded delivery to our PO Box, with the dispatch invoice via the Post Office,
you
will have to pay the cost of returning the goods you wish
to return,
please
keep proof that you have posted the goods to us (this is
in case we do not receive the goods),
as
soon as possible and within 30 days of cancellation we will
action a refund according to your original payment method.
Guarantee
We guarantee your
satisfaction. If you are dissatisfied with your purchase, please
e-mail us at
or
telephone ++
02380 776795
to discuss how we can resolve the problem.
Privacy Policy
We
are committed to protecting your privacy. All information
will be collected lawfully and in accordance with the Data
Protection Act 1998. We collect information about you for
2 reasons: firstly, to process your order and secondly, to
provide you with the best possible service. We will not e-mail
you in the future unless you have given us your consent. We
will give you the chance to refuse any marketing emails from
us or from another trader in the future. We will not pass
on your details to any third parties. The type of information
we will collect at the time of ordering about you includes:-
your
name
address
phone
number
e-mail
address
optional
questions (you don't have to answer them) to help us improve
our service to you.
We
will never collect sensitive information about you without your
explicit consent.
The information we hold will be accurate and up to date. You
can check the information that we hold about you by e-mailing
us. If you find any inaccuracies we will delete or correct it
promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy and the law
and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first. We
may use technology to track the patterns of behavior of visitors
to our site. This can include using a "cookie" which
would be stored on your browser. You can usually modify your
browser to prevent this happening.
The information collected in this way can be used to identify
you unless you modify your browser settings. If you have any
questions/comments about privacy, you should e-mail us at
Links
Jolair provides Links to other web-sites. Such third party
sites are not under the control of Jolair and no contribution
is made to the content of such web-sites When you access these
sites you leave Jolair so we cannot accept responsibility for
any issues arising in connection with the third party's site
content or services afforded to you by these sites.
Complaints If
you have a complaint please e-mail us at
or
phone/fax ++ 44 (0)-23-80-899050 between 9.0 am and 5 PM Monday
to Friday UK time. We will endeavor to acknowledge your complaint
within 5 working days. Thereafter we shall keep you informed
on a regular basis how your complaint is progressing.
WorldPay
Shopper Guarantee Jolair
is a member of the WorldPay consumer guarantee scheme.
If WorldPay are satisfied that Jolair has failed to meet their
contractual obligations to deliver the goods or services you
ordered (or if the goods or services are defective) WorldPay
will guarantee a refund of up to the full amount of the card
payment made by you.We hope you will never need to use this
service, and believe we will be able to amicably resolve any
disputes you may have with Jolair. However, it is a free service
you may use. For further details of the WorldPay Shopper Guarantee
Scheme please click on the following link:-
http://www.worldpay.com/guarantee/shopper_terms.shtml
Jolair is a member of Hampshire County Council's buy with confidence scheme.
This is an initiative operated by the County Council's Regulatory Services to help establish and maintain high standards of trading by businesses in the County of Hampshire.
In the unlikely event that you are dissatisfied you can lodge your complaint with the County Council's Advice Service. Jolair can provide you with a leaflet to do this on request or you can contact the Council's Advice Service directly by following the link at the bottom of this page. Staff from the Service will contact you within 5 working days of receipt to give you advice and help you to resolve the problem.
For further details and other firms you can trust are available on the council's interactive consumer website:
